2025 Q1 Update: Conversation statuses, better human communication flow, user events, recent conversations and more

Hello,

After a while, Mevo's first major release is here, and it's just a beginning. We've addressed lots of reported bugs and added new and exciting features that make your life easier, and we'll keep doing it.

We don't want to bore you, so here is a summary.

A single user can have multiple conversations

Now, all conversations are standalone entities. A single user can have multiple conversation items in the inbox. Users can also see their recent conversations when they revisit your webpage.

Conversation statuses

All conversations have a status property, you can filter conversations by status and the default filter value is open.

Also, you can easily mark as closed, and re-open conversations from the session header.

New user events

After the first AI response, users will see a feedback question in the chatbot like below.

According to the user response, you’ll see user events in session detail, such as user finding the AI answer helpful.

Or User demanded human agent support.

Improved human communication flow

We introduced the email replies feature a while ago. It was a small and good step, but we received some problems and complaints. The biggest one was that when you reply to a conversation, if a user sends a new message to the chatbot, AI gets involved in the conversation again, which makes things complicated.

Now, when a user demands human agent support, you’ll receive an email like the one below. Once you are involved in the conversation and reply via email, AI won’t involve you in the conversation again.

And, when you answer the user's question from the dashboard, Mevo emails your answer, like below, to the user with a link to the chatbot.

The user can continue the conversation with you by clicking on the Reply button. They'll see the chatbot in full-size webpage mode with your answer in the conversation.

And, if a user sends you a message, this flow will be repeated again and again until you mark the conversation closed.

A few more

You will notice some minor things when you start using Mevo today, if message sends from AI, the sender avatar and message bubble color is different than the messages sent from human agents.

You'll see a friendly warning if you close the conversation before replying to the user who demanded human support.

What's next?

Feel free to share your feedback with us on mevo.frill.co and hi@usemevo.com address. We've a long way to go and exciting features await. Thanks for being a Mevo user.